Refund policy
Return & Refund Policy
We want you to be happy with your Advance Warrior order. If there is an issue with your purchase, please contact us and we’ll work with you to make it right.
Returns
We accept returns of eligible, unworn, unused, and unwashed items within 30 days of delivery.
Items must be returned in their original condition. Products that have been worn, washed, damaged after delivery, or altered are not eligible for return.
Because some Advance Warrior products are made to order, certain customized or personalized items may not be eligible for return unless they arrive defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us as soon as possible.
Please include your:
- Order number
- Description of the issue
- Clear photos of the item and packaging, when applicable
Once reviewed, we may offer a replacement or refund depending on the circumstances.
Refunds
Approved refunds will be issued to the original payment method.
Please allow several business days for your bank or card provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective product.
Return Shipping
For standard returns, customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning an item.
Exchanges
If you need a different size or item, please contact us. Depending on availability, we may process an exchange or ask you to return the original item and place a new order.
Final Sale Items
Items marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Order Changes & Cancellations
Because many of our products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once production has begun.
Contact us as quickly as possible if you need to make a change.
Contact Us
For return or refund questions, contact us at:
Please include your order number in your message.